Frequently Asked Questions
Everything you need to know about your dip beauty experience.
When will my dip order arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are dip products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All dip products are 100% vegan, cruelty-free, and never tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring dip to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay installments.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the link in your order confirmation email.