Returns & Exchanges

At dip, we want you to love your beauty routine, which is why we offer a 30-day window for returns on products that don't meet your expectations. Please ensure items are in their original packaging to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Pack and Ship

  Securely package your items in their original box and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will issue a refund to your original payment method within 5-7 business days.